Privacy policy

Introduction
Protaras Digital Solutions respects the privacy of its users and ensures that personal data is processed in a safe and responsible manner. This policy describes how we collect, use, store, and protect personal data in accordance with the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA).

Age Restrictions
‍We are committed to protecting the privacy of minors. If our website collects data from individuals under the age of 16, we require parental consent in accordance with GDPR. For residents of California under the age of 13, we adhere to the CCPA requirement that necessitates parental consent before collecting personal information. Additionally, individuals under these age limits may not make purchases on our website without obtaining verifiable parental consent.

If you believe we have inadvertently collected personal information from a child without the necessary consent, or if a minor has made a purchase without such consent, please contact us immediately, and we will take appropriate steps to address the situation.

.1. Applicability
This policy applies to all personal data processed by Protaras Digital Solutions in the context of our services, both offline and online.

2. Personal Data We Collect
We collect the following types of personal data:
2.1 Identification data: such as name, address, email address, and phone number.
2.2 Account data: such as username and password.
2.3 Payment data: such as credit card information and billing details.
2.4 Communication data: such as correspondence with our customer service.

3. Purposes of Processing
We process personal data for the following purposes:
3.1 To provide and maintain our services.
3.2 For customer service and support.
3.3 For sending newsletters and marketing communications, if you have given your consent for this.
3.4 To improve our products and services based on usage analytics.

4. Legal Basis for Processing
We process personal data based on the following legal grounds:
4.1 Consent: When you give us permission to process your data for specific purposes.
4.2 Necessity: When processing is necessary for the performance of a contract.
4.3 Legal obligation: When we are legally required to process certain data.

5. Data Sharing
We do not share your personal data with third parties unless:
5.1 It is necessary for providing our services.
5.2 It is required based on a legal obligation.
5.3 You have explicitly consented to share your data.
5.4 We may share your data with third-party advertising partners and analytics providers to help us run targeted ads and analyze user behavior. This sharing is done in compliance with applicable laws and regulations, and we ensure that these partners also adhere to strict data protection standards.
You can opt out of personalized advertising and analytics tracking at any time through your account settings or by following the instructions provided by the respective services.

6. Retention Period
We do not retain your personal data longer than necessary for the purposes for which it was collected, unless a longer retention period is legally required.

7. Your Rights
You have the following rights regarding your personal data:
7.1 Right of access: You have the right to request which personal data we process about you.
7.2 Right to rectification: You can ask us to correct inaccurate or incomplete data.
7.3 Right to erasure: You have the right to have your personal data deleted under certain circumstances.
7.4 Right to restriction of processing: You can ask us to restrict the processing of your personal data.
7.5 Right to data portability: You have the right to receive your personal data in a structured, commonly used, and machine-readable format.
7.6 Under the CCPA, California residents also have the right to request:
Information about the categories of personal data we collect and the purposes for which we use it.
The deletion of their personal data, subject to certain exceptions.
To opt-out of the sale of their personal data.

8. Security of Personal Data
We take appropriate technical and organizational measures to protect your personal data against loss or unlawful processing. In the event of a data breach that may compromise your personal data, we will notify you as required by law. We encourage you to remain vigilant and report any suspicious activity or potential data breaches that you may notice. If you believe your personal data has been compromised, please contact us immediately via our contact form, and we will take appropriate steps to address the situation.

9. Changes to This Policy
We may modify this Privacy Policy from time to time. We will notify you of significant changes via our website or by email.

10. Contact Information
If you have questions about this Privacy Policy or the processing of your personal data, you can contact us via our contact form.

Additional Information About Newsletters and Communications
‍When you subscribe to our newsletters or marketing communications, we will use your email address to send you updates, promotions, and relevant information about our services. You can opt out of receiving these communications at any time by following the unsubscribe link included in each email. We ensure that your preferences regarding communications are respected and that your data is handled in compliance with GDPR and CCPA regulations.

‍Contact
‍If you have any questions about our privacy policy or how we handle your data, please contact us via our contact form. We are here to answer all your questions and address any concerns.

Cookies, Data collection, GDPR, CCPA & Consent

Cookie Consent Mode V2

Information about Cookies
Our website uses cookies to optimize your experience and to gain insight into the use of our services. Cookies are small text files that are stored on your device when you visit our website. They help us remember your preferences and allow us to collect statistics about visits to our website.

By using cookies, we can personalize and improve our services, making them better suited to your wishes and needs.

Types of Cookies We Use

  1. Essential Cookies: These cookies are necessary for the proper functioning of our website. They allow you to navigate the site and use features such as access to secure areas of the site.

  2. Functional Cookies: Functional cookies help remember your preferences, such as language settings and other customizations, to enhance your experience on our website. They are also crucial for payment processing, as they ensure that your session remains active during transactions.

    For instance, if you enter payment details, functional cookies can temporarily retain this information, allowing you to navigate smoothly without re-entering data. Additionally, they help payment service providers verify your identity and ensure secure transactions, making the checkout process easier and safer.

  3. Analytical Cookies: With these cookies, we collect data on how visitors use our website. This helps us gain insight into the use of our website and improve it.
    For example, we may gather information about which pages are most visited and how long visitors stay on a particular page.

  4. Marketing Cookies: These cookies are used to make advertisements more relevant to you. They help us and third parties show ads that match your interests.

Data Collection and Use
We collect various types of data to improve our services and website. This includes, but is not limited to:

  • IP Address: This helps us understand your location and tailor our services to your region.

  • Browser Type and Version: This allows us to ensure the compatibility of our website with different browsers.

  • Visited Pages: We track which pages you have visited and how long you have stayed on each page, which helps us optimize the user experience.

  • Access Times: This helps us identify peak hours and adjust our server capacity.

This data is used to:

  • Improve and optimize the functionality of our website.

  • Display personalized content and ads that match your interests.

  • Analyze the use of our website to understand trends and patterns.


Cookie Retention Periods

We use various cookies to enhance the functionality of our website, gather statistics, and display personalized advertisements. Below is an overview of the cookies we use, including their retention periods:

  • _ga (Analytical):
    • Purpose: Collecting statistics about website usage
    • Retention Period: 2 years
    • Provider: Google Analytics
  • _gid (Analytical):
    • Purpose: Distinguishing between users
    • Retention Period: 24 hours
    • Provider: Google Analytics
  • _gat (Analytical):
    • Purpose: Limiting the number of requests
    • Retention Period: 1 minute
    • Provider: Google Analytics
  • csrftoken (Functional):
    • Purpose: Protecting against CSRF attacks
    • Retention Period: 1 year
    • Provider: Own website
  • sessionid (Essential):
    • Purpose: Managing user sessions
    • Retention Period: Until browser closes
    • Provider: Own website
  • _fbp (Marketing):
    • Purpose: Personalizing advertisements
    • Retention Period: 90 days
    • Provider: Facebook
  • fr (Marketing):
    • Purpose: Optimizing advertisements
    • Retention Period: 90 days
    • Provider: Facebook
  • IDE (Marketing):
    • Purpose: Tracking ad performance
    • Retention Period: 1 year
    • Provider: Google DoubleClick

Managing Your Cookies

You can manage your cookie preferences through your browser settings or via our cookie settings page. You can delete cookies or withdraw your previously given consent at any time.

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Age Restrictions

We are committed to protecting the privacy of minors. If our website collects data from individuals under the age of 16, we require parental consent in accordance with GDPR. For residents of California under the age of 13, we adhere to the CCPA requirement that necessitates parental consent before collecting personal information. Additionally, individuals under these age limits may not make purchases on our website without obtaining verifiable parental consent.

If you believe we have inadvertently collected personal information from a child without the necessary consent, or if a minor has made a purchase without such consent, please contact us immediately, and we will take appropriate steps to address the situation.

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Third Parties

In addition to our own cookies, third parties may also place cookies on your device. This can occur through embedded content, such as payment providers, videos, or advertisements from external parties. These third parties may use their own cookies to collect data.

Managing Your Cookie Preferences

During your first visit to our website, we ask for your consent to place cookies. You can manage your cookie preferences at any time by adjusting your browser settings. Please note that blocking certain cookies may affect the functionality of our website.

More Information About Cookies

For more information about cookies and how to manage them, you can visit the  website www.allaboutcookies.org.

Changes to This Cookie Policy

We reserve the right to modify this cookie policy from time to time. We will notify you of significant changes via our website.

Privacy Policy
We value your privacy and the protection of your personal data. Our handling of your data is in accordance with applicable privacy legislation, including the General Data Protection Regulation (GDPR) and the California Consumer Privacy Act (CCPA). In our Privacy Policy, you will find detailed information on how we collect, use, store, and protect your personal data. This policy also describes your rights regarding your personal data, including the right to data deletion and the right to be forgotten.

Right to Data Deletion and Right to be Forgotten
You have the right to request that we delete your personal data. This includes the right to be forgotten, which means you can request the deletion of your data when it is no longer necessary for the purposes for which it was collected or when you withdraw your consent for processing. These rights fall under the GDPR, which provides you with protection and control over your personal data.

If you wish to exercise this right, you can contact us via our contact form. We will handle your request as quickly as possible and keep you informed about the progress. Please note that there may be certain exceptions to the right to data deletion, for example, when we are legally required to retain certain data.

Your Consent
Upon your first visit to our website, we will ask for your consent for the use of cookies. You have the right to withdraw this consent at any time or to adjust your cookie settings. This can be easily done through your browser settings. It is important to note that disabling cookies may affect the functionality of our website. Some parts of the site may not work correctly without cookies.

Contact
If you have any questions about our cookie policy or how we handle your data, please contact us via our contact form. We are here to answer all your questions and address any concerns.

​Terms & Conditions

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Policy for Protaras Digital Solutions Packages and Brand Usage

Terms & Conditions apply.
Upon purchasing our bundle(s), you agree to our Policy for Protaras Digital Solutions. Additionally, please note that gift cards are also subject to these terms. You are prohibited from using, reproducing, or displaying the Protaras Digital Solutions logo, brand name, or any other brand elements without prior written permission, regardless of whether you have made a purchase. This restriction is in place to protect our brand identity and intellectual property rights. Violations of this policy may result in legal action. For permission requests or inquiries, please contact us at via our contact form. This policy is governed by the laws of the Netherlands.

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Age Restrictions

We are committed to protecting the privacy of minors. If our website collects data from individuals under the age of 16, we require parental consent in accordance with GDPR. For residents of California under the age of 13, we adhere to the CCPA requirement that necessitates parental consent before collecting personal information. Additionally, individuals under these age limits may not make purchases on our website without obtaining verifiable parental consent.

If you believe we have inadvertently collected personal information from a child without the necessary consent, or if a minor has made a purchase without such consent, please contact us immediately, and we will take appropriate steps to address the situation.

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Download Conditions

Our digital packages and gift cards are downloadable once per purchase. Customers are encouraged to complete the download immediately after purchase. If you fail to download the package immediately, please note that you may have a limited time to access the download.

Download Issues

If something goes wrong during the digital transmission, such as an incomplete download, customers can contact us. We are ready to resolve any issues quickly.

New Download Option

In the event of a download problem, we are dedicated to ensuring that customers receive a new download option at no extra cost. Don't hesitate to contact us through our contact form for assistance!

Use and Distribution

Upon purchasing our digital packages, the customer obtains an individual license for personal use. This license does not allow the customer to distribute, share, or publicly disclose our products in any way, either digitally or physically, without prior written permission from Protaras Digital Solutions. By purchasing, the customer agrees to these terms, committing to the provisions regarding the use of our products. This policy is intended to protect the intellectual property rights of Protaras Digital Solutions and to ensure fair and lawful handling of our products.

Additionally, the Protaras Digital Solutions logo, brand name, and branding elements are registered trademarks and may not be used without express permission. We take pride in our brand and its representation, and we request that our customers respect the integrity of our logo and branding by not altering, modifying, or using them in any unauthorized manner.

Gift Card Terms and Conditions

Gift cards purchased from Protaras Digital Solutions are digital only and can be used exclusively towards any digital  package available on our webstore. By purchasing or using a gift card, you agree to the following terms:

  • Redemption: Gift cards are redeemable exclusively for bundles or other items available at Protaras Digital Solutions' webstore. They cannot be exchanged for cash or used to purchase other gift cards.

  • Purchase: Gift cards can only be purchased through our webstore.

  • Expiration: Gift cards are valid for a minimum of five years from the date of purchase, in accordance with applicable Dutch law, which ensures that consumers have ample time to use their gift cards. After this period, any remaining balance will expire.

  • Refunds and Remaining Credit: In accordance with Dutch consumer protection laws, gift cards are non-refundable and cannot be exchanged for cash. Once a gift card is purchased, the funds are typically considered spent, and the company is not obligated to return any remaining balance. Any remaining balance on a gift card must be used within the validity period of five years. After this period, any unused balance will expire.

  • Insolvency or Closure: In the event of insolvency or closure of Protaras Digital Solutions, the ability to redeem gift cards or the value thereof may be rendered impossible. Under such circumstances, no claims shall be made against Protaras Digital Solutions or its affiliates regarding unredeemed gift cards or any remaining balances.

  • Lost or Stolen Cards: Treat this card as cash; it will not be replaced if lost or stolen. Please keep your gift card secure.

  • Non-Transferable: Gift cards are non-transferable and cannot be resold or exchanged.

Cooling-Off Period for Digital Products

In accordance with applicable Dutch and EU consumer protection laws, customers are entitled to a cooling-off period of fourteen (14) days from the date of purchase for all digital products, including but not limited to downloadable products and digital gift cards.

  • Right of Withdrawal: Customers have the right to withdraw from the purchase without providing any reason within the specified cooling-off period. This right applies unless the customer has initiated the download of the digital content, in which case the right of withdrawal may be forfeited.

  • Exclusions: The right of withdrawal will not apply if the customer has commenced the downloading or streaming of the digital content, thereby acknowledging that they forfeit their right to cancel the purchase once the download has begun.

  • Notification of Withdrawal: To exercise the right of withdrawal, customers must inform Protaras Digital Solutions of their decision to withdraw from the purchase within the cooling-off period, using a clear statement via our contact form.

  • Refund Obligations: Upon valid withdrawal, Protaras Digital Solutions is obligated to reimburse the customer for all payments received, including the costs of delivery (if applicable), without undue delay and no later than fourteen (14) days from the day on which the company is informed of the customer's decision to withdraw.

This cooling-off period policy is intended to ensure transparency and consumer protection, in full respect of applicable laws and regulations governing consumer rights in the European Union and the Netherlands.

Response Time

We strive to respond to all customer inquiries and requests within 5 working days to ensure prompt assistance and resolution of any issues.

Applicable Law

This policy is governed by Dutch law. In the event of disputes arising from or related to this policy, the parties will attempt to resolve the dispute amicably. If this is not possible, the dispute will be submitted to the competent court in the Netherlands.

Contact

If you have any questions about our terms & conditions policy or how we handle your data, please contact us via our contact form. We are here to answer all your questions and address any concerns.

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